Holiday Inn Washington by IHG

Not impressed at all. I booked an accessible room, there was no mention of limitations to getting to the room but my upright rollator was too tall to use on the platform to get me up the 5-6 stairs to reach the accessible bedroom. The staff member told me there was an alternative route & then proceeded to walk me (at pace, even seeing I walk using a rollator & knee brace) round the outside of the hotel, down a steep slope & in through a back door (which was locked between midnight - 6am so between those hours, I had no way to enter the hotel) Arriving in the room, although it was large, that’s the only positive. The bed was small (a double with a very soft mattress & flat pillows), there was damp patches on the wall, the bathroom floor had toothpaste patches from the previous resident(s) which shows the floor hadn’t been cleaned, the fridge stank & had pooled water inside plus wasn’t the slightest bit cold. The air conditioning just about took the heat out of the room but the unit was at the opposite end to the bed & the bathroom was stifling (I had to check the radiator to make sure it wasn’t on as the bathroom was that warm) I previously had rated Holiday Inn above the likes of Travelodge

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What can I say? I paid I full before arriving at the hotel but at check in I was asked for a deposit off £30 with was a pre approved payment, when I check my bank the deposit had be taken out and when I asked about this I was told I would get the money back in 5 days! I wasn’t warned about this when I booked, we check in late around 9.30 and there was a wedding on and we got told it was going to be on until 1am, when we got to the room there where a lot of hairs in the shower and bathroom floor after talking to raj about this I was offered a refund and we could leave but all I wanted as a clean room, I was told the hotel was fully booked and raj came to the room and cleaned the shower but when I checked the booking app there where rooms available! Not the best start to are stay

Very good reception. Very good

Perfect for us.

Checked in by a very pleasant helpful lady. Very clean comfortable room with a great walk in shower as requested. Great breakfast and really nice staff. No complaints at all.

Great breakfast with good choices of hot and cold food on offer

Warm friendy staff, food was good, room was clean apart from a mug not washed up.

Standard hotel, has what you need. Staff wasn’t very welcoming. Paid a £30 deposit at the beginning of my stay which i have never had before. Happily paid - after prompting the receptionist to explain why as she just asked if i had a bank card (a bit rude) However only recieved a partial refund - not sure what the deduction was for as nothing was damaged or not charged was made to the room. Wouldn’t stay again

Good hotel, if a bit dated.