Holiday Inn Rochester-Chatham by IHG

Lay out of hotel was good. Dining room also good.

Bedroom was nice but bed was uncomfortable. Too soft. Swimming facility was not available one evening but this was not indicated anywhere leaving guests unsure what was happening.

I visit Kent often and have mobility issues, having Multiple Sclerosis, and need to use a wheelchair. Holiday Inn Rochester has very well adapted rooms. I was in Room 7. The bathroom is so huge you could have two wheelchairs in there simultaneously. It has a roll in shower, seating, a lowered sink and mirror. And grab rails in the right places. If I had to make any suggestions, and these are only minor things, I'd suggest not having a swivel chair at the dressing table as that would be difficult or dangerous to get in or out of. Also the bed is a little too close to the wardrobe door. But this was one of the best rooms I've ever stayed in. On another note, I'd still stay here again even if I didn't need an accessible room. The staff are wonderful. They remember you. I think this is my 4th visit. Bali in the restaurant remembered my last trip, the fact I was with my mum that time. And even though I got to restaurant too late for breakfast, she rushed off to get me a coffee and some croissants. Wonderful staff is what makes this hotel

Guy on the reception was brilliant

3 men and 1 girl in the room next to me were up drinking and doing drugs all night long. I was a very late check in at midnight having cycled a long way. Once showered and into bed I was exhausted only then to be kept awake all night by them snorting coke and drinking. They were still going until 7am. I reported to reception but nothing happened

The bed was really comfortable and the staff were brilliant.

When i stayed the jacuzzi wasn't working.

Leisure facilities have improved from my last visit

Cost of the room per night had increased significantly

Staff were excellent, couldn’t do more, perhaps the chef needs to learn to count, (always got one more egg than requested), pool nice and warm and sauna great

Room smaller then photos show, and looking tired, mirror was broken, and bathroom door had the poorest repair I have ever seen, view out of window was a grass area, that was overgrown and full of weeds, pool area not the best, changing room very tired, steam room dirty, hot tub not working, sounded like it hasn’t for a while

Breakfast had plenty of choices. Everything was fresh. Staff was very welcoming and room was spacious and tidy. Very nice. Best of all, it is located next to small airport but no noise pollution. Swimming pole is added bonus

Nothing