Holiday Inn Rochester-Chatham by IHG

The breakfast experience was excellent, thanks to the incredibly friendly and attentive staff who made every morning feel welcoming and enjoyable. Starting the day with such warm, smiling faces truly made a difference. A special thanks to Ms. Karthika, who stood out with her professionalism, kindness, and genuine care for the guests. She consistently made sure that we had the best possible experience and paid attention to every detail with a positive attitude. Her hospitality was exceptional and deserves special recognition.

I had a wonderful experience at this hotel reception staff were very helpful and professional it was a smooth check in very quick and efficient Kate and Frankie especially.

Michelle at Rochester holiday Inn was super friendly , food was great . Nice atmosphere

All good, we thought the hotel was of a very good standard

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Staff were friendly, there were lots of options for breakfast. Loved the themed evenings. They were fun.

The room was very dark and I did have to do a lot of work in the room outside of the course I was attending so more light would have been appreciated. I only had biscuits left on the first day. It would have been nice to have received some each day when cleaning made up the room. The jacuzzi was out of use when I went to use the pool- I did only go once however during my stay. The steam room was over crowded so couldn't use the other facilities.

General ambiance better than expected. Breakfast excellent especially fresh bread. Bed comfortable. Nice pool. Very convenient for local attractions.

Some noise from other rooms. Pool/gym changing rooms needed refreshing. Spa pool out of action.