La Quinta Inn & Suites by Wyndham Kyle - Austin South

Very comfortable very good customer service nice location

Close to alot of places to go

They looked to be renovating, but beer cans around pool area, trash. Backdoor propped open all the time. That would cause lack of security.

I liked the location and the rooms were clean.

I had submitted a request to change my room to have 2 beds via email and never received a response regarding my request. When my room was cleaned the staff left only 1 towel and no wash clothes and we were 2 adults staying in the room.

The check-in process was terrible. There was a long line because the clerk was insisting on having everyone pre-pay for their stay, and neither of the credit card machines was working. All four people in line before me had the same issue. The hotel is, allegedly, under renovation, but it looks worse than it should have. It smells mildewy, there are huge paint stains on the carpet, and the curtains in the bedroom were all torn up, like someone had gone at them with a pair of scissors. The bed was comfortable though. I stayed two nights because it was TXST Family Weekend and everything in town was booked. Over the weekend, there was a dog barking non-stop, someone cooking on a hot plate, and the fire alarm going off and the fire department being unable to turn it off because there was some sort of issue they could not fix. The checkout lady in the morning though, was kind but they young woman who checked us in on Friday has no business working in hospitality. Overall, I felt like I was staying in a cheap pre-pay motel and not a Wyndham.

Joe at the counter was a rude racial profiling guy that put me in a room under construction and then another one with a stuffed up toilet

Nice hotel

The mattress, bedding and room was comfortable, but upon arrival, we found that the small waste can was full of trash, and there was a candy wrapper on the floor. The bathtub/shower was very basic. The front desk clerk had a big sucker sticking out of her mouth when we checked and she was talking to us. Part of the hotel was being renovated, and the floor of the single elevator was a mess.

Hopefully due to renovations going on

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