Hampton Inn & Suites Providence Downtown

Welcoming and comfortable

The friendly and helpful staff.

The fee to park.

Very convenient

Very friendly and helpful staff. Rooms were small but clean and comfortable.

The shuttle service was very convenient. We enjoyed walking around the town during the daytime.

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We were so pleased with our stay here. The train station and Kennedy Plaza are both within walking distance so we were able to travel to a few other cities during our four night stay here. The staff were so pleasant and helpful. We were lacking body lotion among the room amenities, so after a quick text to the manager we had a new bottle delivered to the room within five minutes. The beds are extremely comfortable, although we found the pillows to be quite soft and mushy. The breakfast buffet was extensive and I had no difficulty finding gluten free options. There is a microwave and refrigerator in the room as well an iron, ironing board and hair dryer. Having a full length mirror on the closet door was a plus. We liked the added security of having to use a room key to operate the elevator.

Seems to be some difficulty understanding that when people check in you need to check them in under their reservation.

Extremely clean and staff excellent. Carpets and paint very outdated.

Good central location. Ok basic breakfast.

Dismissive indifferent staff. They do not read messages via booking.com (though spam you with asking for feedback more than once). They also promised to follow up on my concern, but they never reached out to me. Expensive for what it is.