Towneplace Suites by Marriott Arundel Mills

I stayed at TownePlace in Bowie and it was an excellent stay each time I was there. I expected the same level of service and consistency. The only thing good about TownePlace BWI is the location. It’s near the mall, airport, groceries and other things. The room wasn’t properly cleaned with stained curtains and bathroom floor. It was missing items including actual forks, drinking glasses, and other kitchen items. I had to ask for bedding for the pullout as there was none in the room. Elevators were down a significant portion of the stay. Water also went out and staff didn’t properly communicate this to guests. Breakfast options were randomly thrown together past the start time and generally unappetizing. Beds and sheets were hard and uncomfortable. Laundry was super expensive at $4 per load. Worst of all, the GM is rude and seemed to just berate staff leaving everyone on edge and performing poorly on their jobs. Most of the time he was outside smoking but when he wasn’t he was snapping at people who were trying their best with what seemed to be limited resources.

Nice property adjacent to Arundel Mills mall and very convenient to BWI. Room was spacious and clean with full kitchen. Rooms need USB charging ports. Toilet was not flushing properly. Free breakfast was adequate but not great. Adequate for a one night stay.

Room smelled like Indian curry and the breakfast had limited options and was terrible.

Hair on washcloth check in delayed an hour room out dated stains

The desk concierge Sofia was extremely helpful and really made the entire experience positive

The room was not very clean.

Convenient

Our 2 bedroom suite was small but clean. Breakfast was what you would expect, nothing outstanding. Rooms could use some updating but everything worked as expected.

Jonathan deserves MVP. He graciously and efficiently handled the phones and endless checkin with grace and humor, and it was a Jo easy task. Juan, though not a clerk, had his back by answered questions, directing patrons, etc… the AM checkout staff were also so genuine. Thank you. One thing- the pillows were lacking

It was really nice