Towneplace Suites by Marriott Arundel Mills

We would not stay here again the size of our room was good. The front staff was not friendly the iron in our room was not working we were told to come and get another one. We left for the day and asked for housekeeping to clean the room they did not. The entire 3 days the TV did not work, the hotel must have been under some construction because there was wires everywhere the tub was not clean, and when the water started it was brown at first. We also had issues with the toilet flushing.

The room was very good, loved the kitchenette. Staff excellent. The only reason I did not give 5 stars was had trouble with the TV, not always working, picture getting stuck etc. One of evening shift came up to look at it but did not know how to get it to work. Said someone would come next day, but that did not happen. By then TV was working again. Also, problem with no hot water in bathtubs in other rooms. Had to shut my water off to fix. After fixing, water was dripping then next day even more and water on floor under tub. By then I was leaving and reported to desk. If not for those two things, stay would have been excellent.

Excellent room, friendly staff and great breakfast choices!

Everyone was very pleasant.

Property is outdated. It was fine for an overnight but wouldn’t go back again.

I want to say , I was staying for 6 days, , they never cleaned my room I asked 2. I had to always go down to get towels. I will never stay there again. It also smelled like Pot every where. I talked to one of the managers and he said he could not do anything except for giving me points. Which I will never use. I am very disappointed. Thanks Amy

The suite was a little smaller than I expected. The room was clean enough but the bathroom door opening into the bed was odd. The staff was helpful and friendly. The breakfast was very well laid out and plentiful. Overall this was a pleasant stay.

There were issues beyond the staffs control. Internet tv did not work. Dishwasher lock broken, marijuana smoke in hallways, patched repairs were unprofessional, tubs need to be replaced the coating inside is wearing away, the headboard is coming apart. I understood that the hotel has recently changed management. I hope that they are able to address the issues. This property is not indicative of the Marriott brand. I recognize that due to its proximity to the Casino. It has a high turnover of visitors so that may contribute to the delay in repairs. Unfortunately, I would not stay here again. However, the staff is excellent and I saw them handle complaints from people who held them responsible for the problems with so much grace and kindness.

Nothing

BREAKFAST WASN'T GREAT AT ALL UNCOOKED POTATOES .