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8.6 / 10 Guest Rating

Hotel Hacienda Don Juan

Prolongacion Insurgentes No. 162 junto, Las Carretas Barrio Ma. Auxiliadora, San Cristóbal de las Casas, CHIS, 29290, San Cristóbal de las Casas, MX

Hotel Hacienda Don Juan - main view

About the Property

Experience a serene getaway at Hotel Hacienda Don Juan, where comfort meets convenience in the heart of San Cristóbal de las Casas.

Luxury Accommodations
Unwind in one of our 29 uniquely decorated guestrooms, each featuring a private balcony that invites you to savor the stunning garden views. Stay connected with complimentary wired internet access and enjoy cable programming for your entertainment.

Dining Delights
Indulge your taste buds at Los Alamos, our on-site restaurant specializing in international cuisine. Whether you're in the mood for a cozy breakfast or room service during limited hours, our culinary offerings cater to every preference.

Impeccable Services
Our dedicated concierge services and 24-hour front desk ensure that all your needs are met, whether you’re exploring nearby local attractions or simply relaxing. Free self-parking adds to your peace of mind during your stay.

Don't miss out on this unique experience; book your stay today!

Facilities & Amenities

Meeting rooms
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Garden
Luggage storage
Concierge service
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. Contactless check-out is available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.6
Excellent111 verified reviews
AI Summary

Guests highly rate the excelente servicio del personal and frequently praise the ambiente amplio y verde.

Categories

Cleanliness8.2
Service9.2
Location8.9
Room Quality8.7
Amenities8.7
Value for Money8.7
Food and Beverage7.7
Overall Experience8.7

Select topics to read reviews

E
Esteban
Verified booking
family
Standard Room
Stayed in May 30, 2025

"Exceptional"

10.0

Una joya en Chiapas Mi estancia en esta hacienda fue excelente. El lugar es hermoso, con arquitectura colonial, jardines cuidados y un ambiente tranquilo que invita al descanso. La atención del personal fue cálida y profesional. La habitación, cómoda y decorada con gran gusto. Sin duda, un lugar al que me encantaría volver. ¡Muy recomendable!

Helpful?
K
Kha leng
Verified booking
partner
Standard Room
Stayed in Apr 7, 2025

"Excellent"

8.0

Me gusto mucho y las habitaciones son amplias

Helpful?
J
Joseline
Verified booking
partner
Standard Room
Stayed in Apr 3, 2025

"Exceptional"

10.0

Las instalaciones muy cómodas y limpias, sin dudarlo volvería a hospedarme ahí.

Helpful?
F
Fatima
Verified booking
partner
Standard Room
Stayed in Mar 28, 2025

"Excellent"

8.0

Esta precioso el hotel es exactamente como se muestra en las fotos, lo que no me gustó fue q se escuchaba absolutamente toda la platica de las habitaciones, muy temprano el ruido de todo mundo

Helpful?
L
lobo
Verified booking
Standard Room
Stayed in Mar 2, 2025

"Exceptional"

10.0

traditionell eingerichtet, gleicht einem museum.

Helpful?
C
Carlos
Verified booking
family_with_children
Standard Room
Stayed in Jan 12, 2025

"Exceptional"

10.0

Su antigüedad y naturaleza muy bonito lo recomiendo, excepto los colchones estas duros....

Helpful?
H
Hector
Verified booking
Standard Room
Stayed in Jan 9, 2025

"Excellent"

8.0

Es una propiedad muy limpia, con estilo rústico, excelente atención por el personal. Es funcional, las habitaciones son amplias. El área no suele tener ruido pero ya es una zona bastante alejada de las zonas principales de la ciudad y por las noches el transporte es limitado.

Helpful?
E
Elizabeth Angulo
Verified booking
family
Standard Room
Stayed in Jan 6, 2025

"Excellent"

8.0

Se encuentra en lugar alejado del centro, pero con accesos faciles Es lindo el lugar

Helpful?
G
Goktug
Verified booking
partner
Standard Room
Stayed in Dec 28, 2024

"Good"

6.0

We came with my personal car but if you don't have a vehicle you need a taxi or public transport in order to visit the town. The hotel is actually a colonial house, everything is original and beautiful except some really annoying details.... - There's absolutely no desk/table in rooms, if you need to work there's no way you can work efficiently it is just a bed, and a closet for make up but there's no way to work in the rooms... - The room we stayed (room number #2), had only 2 plug sockets which is also inconvenient. - There's no coffee maker in the rooms. - They lack employees, the restaurant is only open in the morning and thursday, friday, saturday and sunday they open from 6pm to 10pm at night where you can finally drink some coffee. Everything is low quality.... They use the cheapest soap the cheapest bed covers, towels... How can you give torn away towels to your guests? I met the owner of the hotel but I was working so I didn't have chance to tell him these things but in any case he doesn't seem to be caring at all... And I also saw him treating bad to his employees... If I cannot get room service or at least find some basic things like coffee, water.... What's the point of statying in a hotel? I could also stay in my car...

Helpful?
O
Oscar
Verified booking
partner
Standard Room
Stayed in Dec 21, 2024

"Exceptional"

10.0

Un lugar muy agradable lo recomiendo al 100 por 💯 el personal realmente atento a lo q ocupes

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