Holiday Inn Express Cincinnati West by IHG

There was no hot water. This made for a very uncomfortable stay.

Staff is always friendly and accommodating.

They didn't have enough kleenex in the room. They had a great breakfast buffet.

This hotel was a nice stop between home and Tennessee. The only complaint we had was the hot water. It would be warm than cold it was not consistent. The breakfast was good and beds were comfortable.

Quiet and convenient location. Close to restaurants and shopping if needed. Good hotel. The building is a little tired but it was clean and convenient which is what we needed.

The afternoon we arrived, there was a large motorcycle group all hunkered down under the awning because it was raining. So I was unable to drop off my handicapped mother and our bags at the lobby. That group was in that area, outside until early hours of the next day. Our room was in the front so we could hear them throughout. We stayed in a handicapped accessible room, #423 ? I believe. The room was clean however the window blind was not functioning so we had to prop it up with the ironing board to keep it open. The front desk agent brought the maintenence man up who explained that the part they needed to fix the issue was on back order and that then issue only affected handicapped accessible rooms. Yay! We were there 3 nights so we were a bit inconvenienced. Oh and the liquor bottles overflowing the trash bins by the pool. Needless to say we're not sure we'd stay here again. Oh yeah, the front desk lady offered us a snack from the "marketplace", to make up for the window debacle. It didnt.....

There was dirty towels in room. Trash in room. Ac heater was leaking on carpet. Made my socks all dirty and wet. Could have shocked me. But I was careful.

Previously used constrtuction materials were strewn outside our window. The thermostat in our room had to be turned up to 80 degrees to keep us from freezeing. Had to ask two staff members to get the "new" tv to work. The breakfast looked and tasted like a robot put it together. It is like baking a cake the outside (new carpet and freshly painted walls) doesn't make up if the batter is bad ( the previously stated problems. The staff did ever thing they could to help us.

The bed was comfortable and food was good