Best Western Galleria Inn & Suites

The staff were incredibly friendly and accommodating

The breakfast wasn’t great, but it’s free so that’s nice

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The convenience

My light was broke, the AC didn’t work, the toilet ran all night, the fan was loud

Déjeuner très bien mais votre chambre à besoin de beaucoup beaucoup d'amour

Décor et propreté

Upon arrival after a long day of driving, exhausted and just want to sleep. I was sent to down the road to the ATM for a cash deposit on a room that was over $300. That I didn’t know I needed. I get back, I received my key and there was a very vague direction given, told I was on pool side and I was sent on my way, this place is multidirectional and there were elevators but I couldn’t find them…..Even with signs….I found my room finally to be greeted with a broken door. The weather strip was coming from the door. My batteries were low to the key card magnet. I woke up in the morning and went down to have breakfast and ask for a couple amenities, there wasn’t anyone at the desk, it was early so I gave it come consideration, went back to my room. When I came back down to leave, I was going to grab the amenities. Still no one. I didn’t have time to wait so when I returned later on the evening, I was about to get in the shower and noticed the bathroom door was missing a screw. There wasn’t anyone urine on the base of the toilet. There is a clear dust line under the bedside stands. Then I stayed there for 3 nights. I didn’t want house keeping on the second day so I denied it. I smoke cigarettes. Bad habit yes, but the day I left the housekeeping staff accused me of smoking in my room and was going to withhold my deposit as the housekeeper blatantly lied and said there were ashes on the toilet seat and the room smelled like smoke. 1. I used to be an inspector for a hotel per an IHG standard. 2. In the three nights that I stayed there I was never given a smoke warning. It wasn’t needed because I wasn’t smoking. 3. This is rude and very unwelcoming, I don’t know if I would recommend this place to anyone. There was literally never any staff in sight. The whole building has an off smell to it. Breakfast was of an IHG standard and bland.

Great hot breakfast with pancake maker which is different.

Breakfast hours to short

O atendimento foi excelente. A equipe sempre nos ajudando. E o quarto sempre limpo. O café da manhã excelente.