Wingate by Wyndham Richmond Short Pump

Room was clean.

We arrived late and their systems were down. Staff had to go check rooms to see if anyone was in them before being given a room. Took about 20 minutes to check in. We were put on a floor where there was Ethernet cable hanging all through the ceiling in the hallways. Causing a huge hazard. Was over charged from what I was quoted with booking by about $40

Room was very nice, clean and comfortable. Pool and breakfast were good.

Unfortunately the property had a big water main break the day we arrived and the lobby was wet and a mess. This of course was out of their control. They gad service people working very hard on it. They out us on the 5th floor away from it.

CHARGE $50 FOR SECURITY WHICH WE DIDNT KNOW ABOUT WHEN BOOKED

The location was convenient for what we were doing. They also had free parking.

The hotel was under renovation construction when we stayed there. This hotel is in need of the renovation. (One of the metal pieces from our tub drain was missing and there are scratches and dings on the woodwork, fogged up vapor seal windows etc…) I don’t appreciate paying for a quiet room to relax in and being given the room we were. We were not told about construction ahead of reserving and didn’t find out until arriving and checking in. We had VERY loud construction directly above us for a couple of hours the afternoon we checked in. It literally sounded like they were coming through the bathroom ceiling. We woke up to more construction the next morning. The elevators were dirty from the construction crews using them to haul tools and materials. We left with plaster dust (from the elevators) on our shoes and suitcases. I emailed the manager multiple times and have been ignored. I won’t stay at one of their hotels again. The construction was bad but being ignored by the manager was the straw that broke the camels back.

Location

Everything was perfect.

The mattresses are comfortable

Refrigerator was on the fritz

Location

Book into a room that was under construction. With big hole drilled threw concrete ceiling and 14 inch hole cut in Wall exposed insulation. Sheetrock and concrete dust all over tables and floor. Insulation on bedspread. Request a deferent room. Was informed none available. Came in next evening from work. House keeping replaced towels made bed. But never cleaned up anything or vacuumed construction debris on floor. Booked threw 3rd party so it was a 3 night stay none refundable. So I stayed in the itchy room. Because I'm traveling for work on a budget. Emails and several calls to contact general manager with no answer. Poorly management and hardly could find staff at front desk. No one at desk at 6 am to check me out. Had to call several times to get checked out. Place has lacked maintenance for awhile. Only one elevator working. The one that was working was very sketchy like making you want to take stairs. Very poor house keeping threw out the hotel. Hardly anybody ever at front desk to assist you with anything.