Wingate by Wyndham Richmond Short Pump

Proximity to local family.

The pool was cold and the towel stand was dirty. No towels were available so I had to go to the front desk to request some.

It was very comfortable.

The pool area wasn't clean and you could tell it's been awhile. I asked for pool towels because none were stocked and you would have thought I ruined the girls day that was working the counter. Ice machine didn't work on our floor and had to use a different floors. Perhaps train the front staff to inform about pricing. I booked for $109 and she charged me $134.

ROom -- Clean, BreakFast Area is good size.. and choice were - Excellent. Location Good. .

Only one Elevator working.. and has been the case for many years as per couple of people who regularly stay in this hotel...once we had to wait almost 7 mins to get our turn..

Clean, free parking, comfortable bed

Very low toilet in bathroom, limited TV channels, ok but not great breakfast. No restaurants in reasonable walking distance.

Th location was perfect.

The lobby and elevator was filthy. There was only one elevator working. The first room I was put in wasn’t even supposed to be released to a customer bc the AC unit cover was off and the room was filthy. The second room was much better however the entire hotel was not kept up well. The one elevator working seems to be a common theme since someone said the same review on only one elevator working a year ago. Epic fail.

Our room was wonderful. My nieces room had an issue with the cover of the ac heat unit it was completely off laying on the floor. I tried to ask the cleaning person for tape and I get the impression she didn't speak English. Not a big problem for us but could be for other ppl