Hilton Garden Inn Jackson/Pearl

We were driving home from a visit in Florida, and we were looking for a place to stay. I checked my Hilton App, and there were 4 or 5 Hilton properties within an hour ahead of us! Awesome! We chose the Hilton Garden Inn Jackson Pearl, because it was easy access off the highway, on our route, and has an on site restaurant. We walk in the door, and see the restaurant is closed. As we checked in, I asked about the restaurant. I was told its not open on the weekend. What!?!?!? Then we were told, it's ok, because there are several restaurants nearby. We go up to our room. Its pretty dark. We try the night lights above the bed ( because I can't figure out where the table lamp switch is/ that was my fault!) and neither one works. We get some lights on... the room is pretty worn out looking. The plastic on the a/c cover is broken and the fan is pretty loud/rattling. My wife then tells me she isn't staying in this room. Ok. We go back down, explain we don't want the room and the Front Desk employee tells me that "you already swiped your card." Yes. I did. Now that I've seen the room, I don't want it. She tells me she doesn't know how to reverse the charge. She says the day manager will have to do it. I say that's fine, but I expect to see the reversal tomorrow ( which would be today). We go to the Hilton Home 2 Suites and check in, and spend the night. It was great. We checked out and they email my receipt. We get all the way home. Nearly 24 hours after saying we don't want the room, the receipt for the room shows up in my email. They had all day to reverse the charge. But didn't. So, to recap: the room is very tired and hopefully is part of the remodel they are doing, they don't operate the "on site restaurant" (at least not at 5pm on a Saturday) that is listed on the hotel description, the employee at the desk does not know how to reverse or refund credit card transactions, and the employee did not (obviously) relay to the day management that we didn't stay in the room. The Hilton Home 2 Suites across the street was beautiful. The complimentary breakfast was awesome. The Hilton Garden Inn should be embarrassed.

Nice, great service

I wish that they still came to get the dirty linen and replace the linen

For the price we paid, this hotel was not up to par. The door to the room had marks near the lock as if it had been attempted to be broken into, the lights in the room didn’t work. Carpet was stained and bed linens were worn. Overall not a super clean feel. The front desk attendant was very kind, but seemed very stretched thin and working alone to tend to guests. Will not stay here again.

The person at the front desk, Christie, was extremely welcoming and friendly. She was able to get us into our room with no hesitation. The hotel was clean and spacious. As a frequent traveler to Jackson MS I’ve been looking for a “resident hotel”. I think I’ve found it.

It is a great pet friendly hotel. Perfect location to all things in the Jackson area. Trustmark park, outlet shopping….right next door!

This was my first visit to Mississippi and the city of Jackson, and Hilton Garden Inn Pearl made it a great experience. I’ve always been a fan of Hilton properties, and this one delivered. My two-queen room was very spacious with a large desk, TV, Keurig, microwave, and a roomy bathroom—having a microwave in the room is a huge plus since many hotels are moving away from that. While the property is a little dated, it’s very well cared for and, most importantly, clean. A clean bed and bathroom are always at the top of my list, and this hotel got it right. What really stood out though was the staff. We arrived late at night, and the van driver who picked us up was friendly, warm, and chatty in the best way. Check-in was quick and easy, and the team honored my Diamond benefits without hesitation—I opted for extra points over the food credit. Breakfast was another highlight. The crew discount was very generous, and the buffet attendant was such a gem of a lady. I usually grab my breakfast to go, and she was incredibly kind and helpful. Overall, this property gets it right in every way. Jackson, MS is definitely a route I’ll be looking forward to again soon.

Great clean & safe place to sleep on a road trip.