Hampton Inn & Suites - Mansfield

Clean and comfortable

It was all nice

Good location near highway, easy access in both directions.

There was a smell I couldn’t place in the room

The entire Staff was so friendly and caring.

N/A

I don’t write many reviews, but if I can prevent someone else from making the same mistake I did with this hotel, then I feel like I’ve done my job. From the moment we checked in around 4 p.m. on 5/8/26, I had a feeling this stay wasn’t going to be great. To be clear, I don’t expect front desk staff to throw a welcome party or act overly cheerful. I do, however, expect basic adult interaction and courtesy. The woman who checked us in was incredibly cold and unfriendly. The room itself had a decent layout, and the beds were fairly comfortable, but the furniture was absolutely disgusting. There were stains everywhere — so bad that I wouldn’t even let my daughter sit on the couch until I covered it with a sheet. I also found trash sitting openly on one of the chairs, not hidden in a cushion or tucked away, just left there in plain sight. I went back to the front desk to ask for another blanket to cover the chair. The employee returned with a bundled-up blanket from the back room, handed it over without a word or even a smile, and that was that. On Saturday, we had some downtime, so I decided to check out the pool. The walls were covered in green algae. Personally, it didn’t completely gross me out since it’s no different than swimming in a lake or river, but if cleanliness is important to you, you may want to skip the pool altogether. One thing that wasn’t the staff’s fault was the road noise from the highway. It was pretty loud throughout the stay, but that’s more on the building’s design and location than the employees. Checking out Sunday morning was just as unpleasant as check-in. No greeting, no “have a good day,” nothing. The employee had a cell phone in one hand while taking the room keys with the other. The one bright spot was the breakfast. It was surprisingly good considering the rest of the experience. The area was clean, well-maintained, and had a solid variety of options. Honestly, that’s the only reason this place gets two stars from me.

It was a good location

The toilet did not flush properly