Hampton Inn & Suites - Mansfield

Beautiful rooms

We waited 10 minutes at the front desk saying hello to no answer. Someone finally came from the elevator and asked us how long we had been waiting. When I told her she said “I have to tattle on her she does that all the time, she never watches the camera”. She went into the door to the left and 2 seconds later a lady cam to the front desk. She didn’t talk at all. Found out our room number by looking at the keys and had to find the elevator on our own. Was just disappointed.

Centrally located

Everything, staff was nice and breakfast was great.

Outdoor pool. I wish they had an indoor heated pool.

Apparently every room here is a “pet” room. Checked in on Hilton app the night before and picked my room. Got to hotel and room smelled like dog piss. Immediately went down to alert and complain, got another room. That one smelled like a cat pissed on a dog, then the dog crapped on the floor. Complained again and asked for the no pet rooms…was told that all rooms are pet rooms. … WTF? How would anyone think this is a good business idea? Smells, my kid is allergic to dander. Ended up going back to the original room because it was the least-smelly choice. … I’ve been a true Hampton inn fan for about 25 years, but I cant, and won’t, stay again if they insist on this business model

The staff was PHENOMENAL,HOWEVER DO NOT let them place you in room 102. YOU WILL NOT SLEEP AT ALL. There seem to be an extended Stay guest in the room Directly above it WHO WILL RUN, BUMP & JUMP ALL NIGHT LONG. YOU WILL NOT GET A MOMENTS REST. You can hang up trying to sleep because you WILL BE Serenaded by someone running a marathon into the early morning. I LITERALLY HAD TO GET OUT OF BED AT 1AM AND GO TO THE FRONT DESK TO PLEA FOR HELP from the Insane amount of running ALL NIGHT. NEVER PUT ANYONE IN ROOM 102 as long as the EXTEND guest is still there. Other than not sleeping for 2days the staff is great.

The staff was PHENOMENAL,HOWEVER DO NOT let them place you in room 102. YOU WILL NOT SLEEP AT ALL. There seem to be an extended Stay guest in the room Directly above it WHO WILL RUN, BUMP & JUMP ALL NIGHT LONG. YOU WILL NOT GET A MOMENTS REST. You can hang up trying to sleep because you WILL BE Serenaded by someone running

Location

We had roaches in our room and heavy smell of chemicals