Hampton Inn & Suites - Mansfield

Made My Check In Easy!

Room stunk of a fishy odor. Bathroom had no bodywash. Beds had debries and towels had other human hair on them. AC was very noisey and kept me up all night.

The guest rooms were fine; right what you would expect for a Hampton level hotel. The halls looked like they had not been vacuumed in days, the exercise room was closed for repairs, and the ice ma hine was broken. I little more effort to keep e erything in fip top shape would go a long way!

The bathroom was not very clean but the beds were comfortable and clean. The night staff were welcoming and friendly, the day staff made me wait 15 minutes in an empty lobby to check out. The cars from the highway were really loud.

We actually loved the room. Very spacious and comfortable for our family. The issue was the pool. It had not been cleaned and was not ready for use. This was a big disappointment to our kids. There was trash, dirt and leaves in the pool. Room was great! Pool was bad.

The property sits on the frontage road of a highway and the roar of the traffic is considerable. The front desk staff is resistant to coming out of the back to perform basic functions like checking guests in and out. The property is being renovated but the quality of workmanship is laughably bad with soap dishes falling off walls and bent aluminum corner beads that are painted over.

The front desk service was friendly and courteous, at check in and check out. The room was pretty dated (room smelled strongly of plaster when we walked in, window shades were broken, pillows were very lumpy and unshaped, no lightbulb in lamp, toilet paper holder on wall broken, shower curtain too short for tub). Breakfast was good and a luggage cart was available at checkin and checkout.

It was clean, friendly staff

The food was very good and fresh. There were a variety of options. Staff was very friendly and helpful for the duration of my stay.

The hot water and pressure in the shower was weak and was barely lukewarm.