Hampton Inn & Suites - Mansfield

The property was well-maintained.

Very clean and friendly staff

This hotel gets a lot of traffic, with the amount of traffic comes a responsibility to ensure high levels of cleanliness. Lobby, elevator and our room had a mild odor. The room, bathroom bed (sheets) and sofas didn’t give you a sanitary feel. Housekeeping only comes every other day. We lysol-ed all surfaces, bed and bathroom Probably won’t stay here again. Parking is ok, well lit, not sure if security guarded. AC was ok not great. I prefer it comfortable cool.

Breakfast was never ready by 6am. The rooms could use a lot more attention when cleaning, carpets need to be cleaned. The tables were always dirty when we went down for breakfast with one person trying to do breakfast and clean. The staff was helpful and friendly, other than the man at the front desk who was sleeping instead of helping set up for breakfast. The pool and gym could use a lot of work, they seemed to be in the middle of updating and moving things around but that should be noted until all amenities are available for use.

The hot water didn’t work in the shower, the air didn’t properly work. The toilet paper holder was barely hanging on the wall. It didn’t look like it had been vacuumed. Overall, not a good experience. I would not recommend.

Great location

Booked King Suite, overbooked so switched us to standard King, ice maker out of service. Tv did not work.

Everything was great and better than expected

no pen , no soap holder in the shower and the sink was very high, for short people.

The walls were pretty scratched and dinged up, but overall clean and great staff.