Hampton Inn & Suites - Mansfield

I loved it

My family stayed at this hotel at the end of June 2025. Five out of six of my family members were attacked by bedbugs. Hilton’s response was extremely poor. When my mother took one of the bedbugs down to the front desk in plastic to show the person on duty, they didn’t even seem surprised. We requested a full refund for both rooms and Hilton had the nerve to say the bedbugs were only in one room so they would issue a refund for that one room. This entire ordeal caused my family a lot of stress, we had to take the necessary precautions when we flew back home to New York City to make sure that we did not take the bugs in into our homes. My nephew suffered the worse, he even had to miss camp because he was in pain from the bites. I have attached some of the pictures of his bites to this review. As a Hilton diamond member, I am extremely disappointed in how Hilton handled this experience, and I will never look at them the same again.

The air conditioning worked well in the room, but the hallways were hot.

Easy to get to

The bed was uncomfortable

Staff were very friendly and couldnt do more for you

Despite requesting a quiet room when booking, this hadn't been fed through to the hotel. The room facing the road was very noisy from traffic due to poorly fitting windows and no secondary glazing. Aircon in the corridor didnt work properly so it was like walking out into a hot damp sauna and waiting for the lift in it whilst you melted in business attire. My room was not serviced - apparently this had to be requested but I wasn't aware. In any case for the money paid it seems absurd not to have the beds made at least. Shower was mediocre but took a long time to wash my hair with the relatively low water pressure. Breakfast was disappointingly basic - paper plates and plastic cutlery. Only flavoured yoghurts, minimal fresh fruit- only a bowl of apples. All very highly processed foods.

Noisy and limited options due to locality

The room itself was great, very clean. The hallways, and especially the elevator, are very warm. The breakfast was superb with many options.

Although, it was a little dated than most Hampton Inn and Suites I stayed in the people and staff were nice. The price point for the rooms were a little high being there were some wear and a few broken items in the room. Overall, not a bad experience and the breakfast was decent.

It was a great stay.