Pontefino Hotel and Residences

The worst hotel experience I've ever had. I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.

Bfast buffet was poor choices and it’s expensive. Room is old and outdated. No cutlery or cooking utensils are not provided. Water bottles are limited supply. No phone to call reception why is that? Never been to a hotel that no phone for reception. Bed mattress are hard like a brick end up with bad back in the morning

Disappointing bfast buffet not worth the money too expensive selection and variety are poor. the rooms are outdated very tired looking and there’s no microwave.

The room need to be updated

Great customer service, great restaurant food assortment

Newer executive suites are a nice addition since our last stay about 10 years ago

The bathroom is old and filty.

Excellent and superb

The place was nice enough, but it was very dated. It is definitely not new or even close for that matter. The staff was extremely friendly. That wasn’t a problem.

No wash cloth no hand.towels in the bathroom water pressure is so weak Bellman is not paying attention on my issues about and request to move to lower floor due to no elevator if you booked a suite, a long walk from front desk to your suite room.