Pontefino Hotel and Residences

I like the lay out of the room . Quietness of the place. The staff were all attentive , efficient and very friendly

I just came back 6-2023.The staff is great.The pools are great.The food good little pricey.The draw back no phones in any rooms to call front desk .Did have a problem with ants many times but they did take care of. Very friendly and helpful. Worth the stay

The website photos were promising and the location is great. The lobby entrance is fine. The moment you enter the lift that’s when disappointment begins as you go back in time (70’s or 80’s).The hallway is lined with old, soiled, stained, peeling off carpets at joints. Once you enter the room, you note the dusts all around. Some light switches don’t work. The toilet fixtures are filled with calcium stains noisier than usual. The tiles on the tubs are cracked and almost peeling off. The breakfast inclusion was decent for the price. One of the staff mentioned the hotel has newer rooms but are more expensive. The room we paid for however dates back two decades. We had been to Italy and didn’t mind the feel of old Italian charm/ experience, not with this one. Highly not recommended.

BUGS DUST BAD HOUSEKEEPING.

Friendly staff, hart-warming atmosphere, good ambience

-It was a horrible stay. The toilet seat is sticky and the restroom has foul odor - the breakfast meal was too dry or too oily - the worse part is when i arrived around 7pm and the guard told me to wait until 9pm because there was no parking. When i ventilated the matter with the manager, li and behold, there was a parking for me. - Your service sucks please improve facilities before you construct an extension of your hotel

Nothing in particular . For the money we paid for a suite was very underrated

Only the lobby and the outside part of the hotel. The rooms needs big time upgrade esp the bathroom. Rooms are expensive but it’s not worth it. Next time will go to days hotel.

not good for room have too much mosquito & insect.

Best hotel in the area. Nice spacious rooms and hotel staff all friendly and helpful