Plantation Bay a Real Resort with a Real Spa

we have 3 months old baby and toddler and we ask for complimentary late check out atleast 30 mins so we can pack and get ready but they told us no. they even charge a 4years old in their breakfast. we cant use phone in any restaurant while people around us are WAY TOO LOUD. this resort cater foreigner only

We’re happy for staying In Plantation Bay

Our experience was not good. Despite booking a King size bed we found we were given two double beds. No King size beds available. The restaurants were snack bars and cafes. No bars, evening drinks in the main cafe only. Most of the food items we tried to order ‘were out of stock, Sir’. We tried all the restaurants Kilamanjaro, Fiji Japanese and Route 66 diner. All the food was very average but had 5 star prices. Food just about OK. Breakfast for me was eggs and omelette on toast every morning because the Mexican breakfast, Chinese breakfast then next day Italian breakfast were honestly terrible. Would have been nice for a proper international buffet? All the staff were polite and friendly but they had no authority to make simple decisions….just sorry Sir. We tried to get our late check out that we requested on check in, sadly they told us sorry the hotel is busy we can’t do that? When I spoke with the duty manager he just told me he was very sorry but we could extend for a few extra hours with a Php 3000pesos plus fee? No thanks ..everything seemed too much trouble. I can’t understand why this hotel has a five star rating? When I asked the check out staff they told me it was the owner that gave it that rating. If this was given truthfully an average 3 star rating it would be correct. It wouldn’t ever achieve a 5 star hotel from a International auditor. Don’t waste your holiday or money booking here…try one of the main named 5 star hotels. Check out the other poor reviews?

It’s a beautiful resort. We enjoyed it even if we only stayed on a short amount of time.

Best resort I’ve been to. Food was awesome. Everything about it was amazing. Memorable experience.

great place for vacation

A beautiful room on the lagoon a dip through the saltwater pool to get to one of the best hotel pools anywhere. I really enjoyed my short stay here.

It was an amazing experience at Plantation Bay and any feedback I have does not reflect a negative view but for awareness. The no tipping policy is great and even without it the service is top notch. Very impressive. The food options feel somewhat limited and I wouldn’t say I would stay for the food. The best aspect of the food was the morning buffet and there are so many options and a theme each day changes. I would have preferred to have some more casual options with lower price points but you do get quality food at a higher cost. There is not a microwave in the rooms so any left overs had to be heated up in the children’s play area.

I like the staff very dedicated and motivated. The place is quite good for relaxation . I dont like some of the restaurants they are closed in some days.

Food and customer service was fantastic.