Plantation Bay a Real Resort with a Real Spa

Resort was very clean, and the spa was amazing. We visited during the off season, so they seemed to be somewhat short staffed, and many amenities were closed. The lagoon and pools were great but there is very little beach access, and the beach is not the best for relaxing.

The layout of this property around their saltwater lagoons was excellent. The ability to slip into the lagoon and enjoy a swim from your own private deck was awesome. The evening view over the lagoons was delightful too. Every activity was easy to access (archery, shooting, billiards, bikes). Spa and massage services were excellent. Food selections at the various restaurants and room service was delicious. Every staff member was exceptionally polite and gracious to us. Will definitely return for future stays in Cebu.

This property is very well laid out around the central saltwater lagoons. Our room had a deck with stairs right into the lagoon for swimming and relaxing after hours. The "Shower Tower" was phenomenal. Probably the best you will ever experience in a resort or hotel. Restaurant and activity options were abundant and enjoyable. Would stay here again in a heartbeat on future trips. And will be returning for a 2nd stay later in the week.

very good and nice service to all staff

Plantation Bay had always been a favorite getaway of mine. The staff are friendly and very helpful. The facilities are beautiful and peaceful. I love the fact that they always encourage family time and put down cell phones when possible. They also discourage noise so all guests can relax. I stay at this facility every year. Though pricy compared to other hotels, it is worth every penny. Always leaving this hotel wanting to come back. I didn’t want to leave. The lagoons and pools are large and beautiful. Open your door and step right into the water. This place is heaven to me. ♥️

Friendly staffing.

Overpriced and staff not friendly Don’t want to talk in Tagalog- as in too hypocritical of the language. A Filipino who prefers to talk in English rather than their own language. Shame on the receptionist guy!

Check in was smooth and staff seemed very friendly. However we had some issues: 1. One of us wasn’t feeling too well and only wanted soup for breakfast that one of us will bring to her in her room since soup was not in the room service menu. The staff at the restaurant told us that for them to make that provision, their nurse had to assess our companion first. Just to order soup. They eventually relented and prepared when we told the restaurant supervisor/manager that 4 of our groups were doctors and didn’t that was necessary. Otherwise our friend would have been charged for the soup and the medical assessment. 2. During our first day I was told the the complimentary drinks in the fridge were refillable, then took that back when asked for refills on our 2nd day. 3. I understand that they want a ‘quiet area’ for the entire resort, but to actually confiscate my cellphone when I tried to bring it inside the gym when I forgot to bring my EarPods think was too much 4. They charge 50Php for a small bag of ice cubes when it’s free in almost all hotels I’ve been to. 5. Because we were a large party, we were told that we need to personally go to the restaurant to reserve, pre-order, and pay. It’s not enough that you call to reserve or order by phone. You have to go to the facility. I’m not sure why they can’t charge the meal to the room.

Excellent place

Spa (massage is very good), food is pretty good. Transportation is limited, not free transportation considering the property is too far to the city and other establishment.