Best Western Lake Cumberland Inn

Location

First room we were given had a lot of mold on the carpet (room 106).

Everything was excellent

Good value close to lake clean with good breakfast

Bathroom needed work

Clean good breakfast and close to the Lake. I stay here 10+ nights a summer

Bathroom ceiling needs updated

We stay here a few times a year. We are always pretty pleased with the stay. The hotel was cheaper at the location vs on hotel.com website. The hotel gave me the price they offer. Saved us $70 for 2 rooms for 1 night

Friendly, helpful staff. Breakfast was good every morning. It's the perfect location to hit the water from! Have stayed here a couple of times, and will stay again!

The staff were wonderful however, management of this property does not have a customer service mind set. Our room had no hot water, the sink was extremely slow to drain, the chair in our room was covered in stains, there was paint peeling from the wall above the bathroom door, there were water stains on the ceiling, the shower in our daughters room was also extremely slow to drain. We had been on the lake all day and were exhausted and in need of a hot shower. We asked the manager if we could shower in an unoccupied adjacent room, instead of repacking all our stuff and moving, his comment was that "He would have to pay housekeeping to clean an extra room" I highly recommend not staying at this property.