Holiday Inn Express Little Rock-Airport by IHG

We had issues with check in, being told we didn't have a reservation. Then said our card had fail multiple times in the previous days as payment. Not true as nothing was wrong with the card. Finally checked us in saying they found what had happened and that wasn't our card. Got our room key and left for festival, upon returning to hotel my son opened our room to find a man half asleep in bed. We were then given another room which was comfortable but had a tile falling off at bathtub that looked like black mold behind it. Saturday we got up asked for no maid service except towels so we could shower after a music festival in 90°+ temps. Upon returning from festival we had no towels, we were told they didn't have towels it would be 8 am to get towels. Went down for towels at 8 am still no towels and was told it would be an hour. Decided to call Holiday Inn directly to get resolution for problems at property was given a claim number and customer service rep called hotel against my wishes ( i asked her to wait until we showered and were checking out) upon returning to lobby i was yelled at by owner/manager (whatever his position) because he was angry we reported the ridiculous service received here. He told we couldn't evshower we were to leave immediately or he was calling the police. He said he would refund our stay and when leaving and asked for the receipt showing reimbursement he refused and said he wasn't refunding anything. Said they did nothing wrong.

AC didn’t work in our room. Front desk lady was soooo not helpful on anything.

Close to the airport

Friendly and efficient front desk employee.

Location to airport

AC was terrible. Bed was hard as a rock

Property was very clean and quiet. Good breakfast. Excellent value. Property right off interstate highway so no real scenery and parking beside room a little cramped however area was clean with very quick access to airport which was important to us

Clean room. Quiet.

Location

Pool was closed and door fell off hinge during stay

The lady who prepared the breakfast, I believe her name is Vanessa or Veronica, did an amazing job. The reason I remembered her name, was it started with a V. She was so friendly and kept everything stalked for the guests. Please give her a five star promotion.

The guy at the front desk is friendly and tries to fix the problem. However, our first room smelled like body odor, mildew, and mold. Then we get switched to another room and absolutely none of the outlets work whatsoever. We even looked for a switch that might control the outlets. Also, the website states that the pool is open when it is unfortunately closed.