Hayward's at the Grasmere

How the staff would go above and beyond to help.nothing was too much trouble

The room was comfortable and breakfast was very good. They had an inside room for us to leave our bikes in safely overnight

There was nobody at the hotel on arrival and we were provided with email instructions on how to self check in. This went okay but after we picked up our room key we had to negotiate to our room in darkness as no hallway lights were left on. I tripped and fell on the steps as I couldn’t see when and where they ended. I also dropped something that I didn’t realize until later in the evening when I returned down the stairs with a flashlight to notice a pair of my glasses that had fallen out of my possession when I fell. Fortunately in the morning the lights were working. Had the hotel not used self check-in a staff person would have obviously taken care of making sure the hallway was lit. It was kind of a creepy feeling entering the dark hallways with no reception.

Clean and good price for the area

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Excellent stay, friendly staff, lovely food

Meal size at dinner larger than expected!

- easy to find - free parking - great breakfast - clean room - value for money

- water pressure in shower not great

Very good breakfast ..

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