Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

I stay at this hotel often and will continue to return in the future as needed. It is quiet, clean, located in a safe area, and has great staff.

Great staff, very friendly. Clean and comfortable rooms. We stay here every time we're in town. Plenty of amenities in the area!

Very clean room

Convenient and nice location. Nice staff and clean room.

Safe and quiet area

Great hotel. The staff was excellent and extremely helpful. Everything was very clean. Breakfast was awesome. Especially appreciated the walking trail (accessible from the hotel). The hotel is located in a safe part of town and has a well-lit parking lot. Plenty of nice restaurants in the area an easy access via the traffic light.

It is unfortunate, but this place has gone downhill. I have stayed here before and found it perfectly satisfactory. Not anymore. To start with, they have removed the coffee makers from the rooms. Their explanation? You can go down to the lobby to get coffee. Really? Do they really want to encourage people to head downstairs in their bed clothes first thing in the morning? Then there is their lack of maintenance. I turn the wall AC unit to heat first thing in the morning to take the chill off the room. It had been so long since it had been cleaned that the dust on the heating coils generated enough smoke to set off the smoke detector. Fortunately, it did not set off the fire alarms. I will not be back. It is time to find another hotel in Memphis.

The stay is what I expected. the staff was friendly, courteous and a credit to Holiday Inn Express. The location could not be better, only 15 minutes from the cemetery. We were able to accomplish our task and head back home.

Super clean

Location

We booked a room with king beds and when we checked in they gave us a room that did not have a king bed. When we ask to have the room we booked they refused to change us. We left and went to another motel.