Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

The room was ni w but the air conditioning didn't work. So he immediately mo ed us to another room.

Clean, quiet,& friendly staff

Day clerk was not real friendly. One of the first things brought to our attention was a printed card stating the cost of replacing stolen items from our room. Breakfast wasn't good. Tasted like a frozen omelette warmed. Limited snacks. Scratchy thin towels (total of 2 bath towels). Cleaning person knocked and opened our door at 7am even though there was a do not disturb sign on the outside handle.

The housekeeping staff were amazing along with those who worked in the dining room. The evening staff was amazing the morning staff was the exact opposite. The woman on staff didn’t have a badge; she was very dismissive Unaccomodating, lack of manners, no hospitality whatsoever. She seemed very bothered of hosting guests. She talks at people. Our door had water damage and it appeared to be chewed out by something. Bread was molded, milk was spoiled. Room smelled like a moldy basement. They are low on towels and couldn’t accommodate the towels required for number of guests. Overall unacceptable for the price I’ve experienced better accommodations at a lesser price point.

Nice hotel. Great for family and clean. Breakfast was good as well

Overall very good but could improve a couple of things. Our sheets would not stay on the bed!! Turn over once or twice and it’s all bunched under you. Breakfast was just ok - several things not filled, pancake maker didn’t work and no coffee choices.

The service was very good