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8.8 / 10 Guest Rating

The Ancient Gatehouse Hotel

20 Sadler Street, Wells, England, BA5 2SE, Wells, GB

The Ancient Gatehouse Hotel - main view

About the Property

Gastronomic Delight at Rugantino
Indulge in delectable Italian cuisine at Rugantino, the hotel's signature restaurant, or enjoy a meal in the comfort of your room with convenient room service.

Breathtaking Views and Free Wi-Fi
Relax and unwind on the terrace or in the garden while staying connected with complimentary wireless internet access throughout the property.

Prime Location in the Heart of Wells
Located steps away from Wells & Mendip Museum and Wells Cathedral, The Ancient Gatehouse Hotel offers easy access to the city's top attractions and landmarks.

Savor the charm and hospitality of Wells at The Ancient Gatehouse Hotel today!

Facilities & Amenities

Health or beauty spa nearby
Express check-out
Free WiFi
Terrace
Garden
Express check-in/check-out
Street parking
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Children stay free when occupying the parent or guardian's room, using existing bedding.Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.8
Excellent92 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the friendly staff.

Categories

Cleanliness7.9
Service9.4
Location9.4
Room Quality8.4
Amenities8.4
Value for Money8.9
Food and Beverage8.9
Overall Experience8.9

Select topics to read reviews

D
Diane
Verified booking
Standard Room
Stayed in Oct 10, 2025

"Exceptional"

10.0

Very central, parking easy on road cross to cathedral. Fab view of cathedral from breakfast, ate dinner in the Italian in the ground floor - very nice.

Helpful?
D
David
Verified booking
Standard Room
Stayed in Sep 30, 2025

"Nice, plus the Italian restaurant"

10.0

Parking was as advised, it is Salisbury you have to contend with that. Thank you.

Helpful?
A
Abdul
Verified booking
friends
Standard Room
Stayed in Sep 25, 2025

"Exceptional"

10.0

Great location. Everywhere is very walkable. Wide range of shops and restaurants. The Gatehouse is unique and charming. The hotel staff are very nice and accommodating. Great value for money. Beds comfortable. Room very clean. Overall a great experience and the city of Wells is a must-see

Helpful?
M
Megan
Verified booking
Standard Room
Stayed in Sep 16, 2025

"Great service, good overall"

8.0

A charming hotel in a lovely area. Staff were attentive and friendly. Restaurant had incredible food and ambience. I booked a single room which was fine. It was quite dusty in the room, notably on the top of the wide picture rail going around the bed. I only noticed when settling down to bed, I’m sure staff would have cleaned otherwise. The corner the bed was in was also a little dark and dingy and pillows were naff. Can hear other guests quite clearly particularly when they are coming up the stairs. Steep stairs up to the rooms. Beautiful view out the room window and good shower and bathroom. Would stay again but in a different room. Worth noting as well that hotel is unmanned overnight. Staff leave the restaurant in the late evening and there is no staff in until 8am ish. There are emergency numbers but worth knowing for safety and security.

Helpful?
D
Dawn
Verified booking
Standard Room
Stayed in Sep 10, 2025

"Brilliant overnight stay "

10.0

Stayed here for one night, staff were all very friendly and helpful, nothing was too much trouble. We stayed in room 2 which was at the front. Lovely big room with 4 poster bed. Very comfortable and clean. There are lots of hotels in Wells but I’m glad we chose this one.

Helpful?
E
Edward
Verified booking
partner
Standard Room
Stayed in Sep 1, 2025

"Excellent"

8.0

NO PARKIING Despite not being able to reach the hotel because of a road block, not being able to speak to anyone when we phoned (and we tried several times), being offered parking options that were not available or impractical as a stop from our check-in to check-out, meaning we had to carry our luggage through town from Waitrose long-stay car park, no reception staff for most of our stay and not being able to get breakfast in the hotel, we actually liked the place. The location is ideal for visiting the cathedral and also for excellent restaurants and coffee shops. The passage to our room felt a little like a worm hole; it goes in all directions at rather curious angles. The room offered a view across the green to the cathedral. The clock chimes every quarter; you’ll hear it if you’re awake but it didn’t keep us awake. WiFi in our room was only 6mbps down at best – but even if there a WAP on our floor, the thickness of the walls meant it would have struggled. The bathroom has a bath and a hose with a shower head but no shower. Hot water supply is good. The room had a nice feel about it. The building is definitely old and the hotel has an eccentric charm. We’d stay there again, if we were not driving.

Helpful?
T
Tony
Verified booking
Standard Room
Stayed in Aug 27, 2025

"Good"

6.0

Hotel facilities only open Monday left to our own devices Tuesday and Wednesday. No breakfast available.

Helpful?
P
Peter
Verified booking
Standard Room
Stayed in Aug 22, 2025

"Lovely old hotel in magical location"

10.0

Excellent small historic hotel facing Weeks Cathedral. The view of the Cathedral from my bedroom was magical. Nice breakfast and very friendly staff

Helpful?
E
Elsa
Verified booking
partner
Standard Room
Stayed in Jul 16, 2025

"Exceptional"

10.0

Very characterful, great restaurant, really good food. Doggy friendly.

Helpful?
C
Catherine
Verified booking
Standard Room
Stayed in Jul 14, 2025

"Charming visit!"

10.0

We loved our stay at the Ancient Gatehouse. It is just that, ancient and charming. The room was lovely and had a nice clean bathroom. We were fortunate to have a room that looked out over the green and had a view of the cathedral. There is no air conditioning. Very few places in the UK or Europe have AC, these are old buildings. There was a fan and large windows which suited us perfectly. The hotel has an excellent Italian restaurant where we ate dinner. We stayed only one night, but we will definitely return in the future.

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