The Ritz-Carlton, St. Louis

Ritz Carlton charged for the room twice, even though they had already received pre-payment through Expedia. Despite calling, no one followed up until I submitted a review on their website. Additionally, the thermostats in the premium room were not working

Service is exceptional!!!

Room was very spacious. The property was immaculate and the service was attentive without be over bearing.

Great

The elevators smelled terrible. The carpet in my room was gross. Charging for WIFI in addition to the room charge is wrong.

Excellent

Wish they still had a pool

We are Platinum members and have stayed at many of the Ritz properties in the US / abroad and unfortunately the St. Louis Ritz does not meet the standards I expect at a Ritz. I would like to acknowledge some shining stars - notably - the efficient and friendly valet staff, and the wonderful staff in the club lounge - namely Xavier who provided the type of service I appreciate in the club lounge (by the 2nd day he had our morning coffee orders memorized and prepped, and was above and beyond helpful throughout our stay). However - there were several missteps with front desk, housekeeping, the "hard" product of the club lounge and with the managerial staff. Housekeeping: came late and on the first day requested did not come until evening, no turn down service at all during our stay. . Front Desk: I booked last minute using points, and spoke with the front desk about the cost to upgrade to club access. I was quoted one price by the staff person I spoke with, but when I arrived - there was no note of it in my record and the 2nd staff member could neither locate who I spoke with nor figure out how to charge it. I signed a form for $150 / night/ room but when I checked out they charged me double that ($150/ night/ person). After half an hour with the manager there was not a satisfactory resolution - I was promised she would track down the form and follow up with me - to date - no follow up (I will update this review if she actually gets back to me). The Club Room: excellent service but both physically smaller than others and the food offerings notably of lower quality and quantity than other Ritz Carltons. I will pass on a future stay at this one.

Overall, our stay was as wonderful as expected. However, I have to state that I was disappointed in 2 things related to the room itself (1416). While the room overall was nice, the couch near the windows showed extreme wear and tear with torn threading along the seams. Quite disappointing for a purported 5 star and expensive hotel. As I was staying with my wife, I expected there to be 2 robes for us to lounge. However there was only 1 hung from the bathroom door hook. These may be small details, but that is what I paid a premium price for my wife's staycation birthday present. Examining our appetizers and drinks in the lobby, we were not disappointed and our waiter (Tanner) was top shelf. Examining the breakfast at Don Alfonso, the quality and variety of dishes was excellent as was the service by our waiter (Glen).

This is a proxy place for the average family goers. But at least live it up once and enjoy the place and live like