The Ritz-Carlton, St. Louis

Staff was not as willing to help as I would’ve expected based on my past experiences at other Ritz Carlton’s.

This was my first time at a Ritz Carlton and for the price per night, I expected more. The pluses...beautiful room, spacious, nice balcony, the bed was comfortable, and the bathroom was very nicely decorated. The cons, check-in was a little clunky. They couldn't find our second room reservation so that took longer. The toilet ran non-stop and we had to fix it each time because the flap kept getting stuck. Yes, we could have called down but it was the middle of the night so it was easier to do that then stay up and wait for a repair person, assuming you could even get one in the middle of the night. Also, the coffee machine didn't work. Luckily, my kids had their own room so I went over there to get my coffee.

I will be back i love it

I had two nights reserved starting June 23. The sole front desk staff was very personable. However l, was not acknowledged as a titanium member and any possible welcome amenities were not explained. I was not informed the first floor bar/lounge was being renovated. I was not advised that afternoon tea service was being offered on the day I arrived, which I would have loved to attend had I known about it. On Monday morning 6/24, the barista/server attempted to tell me kitchen wouldn’t serve me breakfast at 10:35 am when I was seated at the bar. When I mentioned the entrance sign indicated breakfast was available until 11:00, the young woman had to walked over to read it, as if she wasn’t aware of the hours or didn’t believe me or both. The same barista never once came to check on me, ask if I needed anything or even so much as looked in my direction after my meal was brought out. Finally, my interactions w the hotel via the Marriott app chat service were unhelpful. I was told that upgrades cannot be confirmed until I checked in. However, my upgrade was most definitely confirmed the last time I had a reservation with this hotel just last week. When I inquired about rates, I was directed to contact reservations. In my 20 years as being a Marriott customer, I have never had front desk staff NOT be able to answer a simple question regarding rate. I must add that housekeeping , front desk and valet staff were outstanding-Friendly and professional throughout my short stay. My executive suite was very nice, Perhaps slightly dated but impeccably clean. Overall, I felt that I was treated below the standards expected of a Ritz Carlton property. I am a business owner, so my benefits and membership are hard earned. I understand things at the RC may be done differently from other Marriott properties. However, what I I do expect is a certain level of service, which I did not receive during this visit.

nothing

everything. every day we had to wait for breakfast for 40-50 min, even just to get coffee, while we were often not only the first, but also the only clients.

Lovely experience

Thanks to Morgan for helping us check in a little early! Great staff

Elevators were crazy slow belman slow or just not staffed properly

The front desk staff was pleasant and the facilities were clean

The wait time just to check in was long. The rooms were small given the price and the fitness center was also small with few amenities given the price

Lovely hotel

No room service available on Sunday morning! This was disappointing.