Holiday Inn Omaha Downtown - Waterpark by IHG

The staff was good

Horrid place to stay! We were 3 guests, no extra pillow or blanket for the 3rd person. Staff said they have a bunch of checkouts, so no bedding was available. The remotes for the tvs didn't work. The only option was the little buttons on the TV itself. Everyone knows how much not fun those are to hassle with. The bathroom door didn't close, and there was no jetted tub as described in the room amenities. The room air conditioner ran constantly until the room was the north pole, then didn't turn back on for hours. The only water available is a bottle of Dasani for 4.00....4.00/bottle. Room had 2 tvs, but you could only actually use one. I called prior to check in asking about parking and was told they had a private lot that was free. Get there, its 15.00/day to park in the hotels parking lot that you rented a room at or they'll tow you. P.S. After watching my kid play in the Waterpark all day, out of all the kids and adults in the pool, only one kid got out to go pee. All day, only 1 kid. It's literally the lake of wizz. Reserved 2 days, checked out after the first day, no refund. Stay anywhere else and save yourself the hassle.

Big entrance? Idk not much

Only 2 elevators to go up. No stairs. Keys constantly don’t work. The breakfast wasn’t free. It’s $15 per person for a standard free breakfast everywhere else. In the room we stayed in, the damn lock was broken and didn’t do anything.

Facilities were acceptable.

Did not offer a shuttle to airport.

Waterpark was as expected and not too cold, 2 restaurants and a game room attached. Felt very secure for guests (nobody can go up elevator without key card)

Breakfast was not offered at this location. We did not know that until we got there. There was a lady who caused a real scene when we got there. We were not allowed to check in a minute before 4:00 p.m. The staff was not friendly at all.

Very little. We will never be returning

Not much, Marcus was helpful

There was trash in the pools. Water slide and water park amenities were not working. Took my son on vacation and the hotel did not live up to what we thought. Bed was broken and pieces were sticking out. Not safe

The guy that checked us in was sooo nice!!!

Water park was nice!

Staff was awesome. Missed place my key card multiple times, and never had a problem with getting another.

We had plumbing issues with the sink and tub. No room service. We had 2 room with two king size beds to me that would automatically mean that there should have been 4 towels, maybe more,we had only 3 I use two one for my hair and one for drying off.