Holiday Inn Omaha Downtown - Waterpark by IHG

Nothing. The front desk had no clue what was going in. The hotel had been cited several hundred misdemeanors by health and safety and none of this was disclosed.

That we are owed a refund due to unsafe facilities and have yet to receive anything. Inha e spent days sending un messages to booking.com customer service only to be told we will get back to you within 24 hours. I came to check for updates and it says chat has ben ended due to inactivity.

Our experience was very unpleasant from before we even checked in. We chose this hotel for the “waterpark” since it was supposed to be cold in Omaha. We get a text 2 days before that the waterpark is now closed for renovations but MIGHT be back open. They offered no discount or anything for this. Turns out they were shut down by the city of Omaha for the lack of safety and cleanliness of their pool. They said we could use the hotel a mile away’s pool… it was a tiny pool, nothing fun. They claimed that we aren’t paying for the waterpark so that’s why they aren’t offering any refunds. Holiday Inns usually offer free breakfast, but they charge $15/person. They also have free parking, but this costs $15/night. We check into our room and it’s not nice at all. The flooring in the bathroom is bubbling up from water damage, probably the worst maintained Holiday Inn I’ve ever stayed in. All they offered was to let us cancel and by that point, there wasn’t a lot available around us. I’d advise to not stay here. Even the front desk people were not pleasant at all. Just stay away and use your money elsewhere.

The front desk gal was extremely helpful!

Wish we would’ve known the waterpark area was shut down prior to booking!!! Big disappointment!!!

Good location

Shower didnt work

Pool was closed because of health department. My sheets had coffee stains and some sort of small red dot looks like they may have been just stained but still. Bath looked like dirt was on it. One of the lights didn’t want. String in our room near ceiling from someone else’s party before hand.

We stayed for the water park. Didn’t get to use it.

It Was a good stay had lots of fun

The hot tub needed to be a little hotter

Loved the view and the room and the hotel pool was amazing and clean and warm they took the time to clean it and made it very comfortable

Couldn’t stay another night