Holiday Inn Omaha Downtown - Waterpark by IHG

Clean pleasant and friendly

Helpful staff. Very clean. Quiet

Pool was quite cold

The weather was terrible but the carts and parking were accessible being as though I’m disabled so we were able to get parked and get our bags into the hotel easily.

The lady at the desk Saturday morning was extremely rude.

Nice clean room good size for price. Love the large bathroom.

Main pool was cold

Waterpark

Room had mold in the tub, ice machine & room ice container had mold in it (minding you, my boyfriend had consumed the mold because it all sank to the bottom of his cup and we didn’t realize it until his drink was half gone) my room phone did not work (it was plugged in and everything, but the line was dead), room heater & a/c had no knobs on it and the thermostat did not work at all, our sleeping room tv had no volume and the pictures kept freezing (we went down to front desk to see if we could get it fixed, guy came up fixed it , tv worked for 5 seconds and did it all over again, went back down the front desk to see what we could do next, the guy was suppose to come back to our and never did), my card was before I even made it onto property and there was no manager on property to discuss my stay

Several options on things to do. Very comfortable, very clean. Staff was friendly

The arcade was broken, so was the coin machine, no bending machines on floors that accept cash or coin. Expensive items in downstairs shopping area. Nothing included in stay

clean and convenient

The water park was misleading, but the sauna was clean and hot!

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