Hilton Garden Inn Shreveport

Toilet was leaking. Price was a bit much and once you got there they required a $50 incident fee. Which I did get back but still…….. Breakfast for three people was $55! A bit pricey

Very disappointed. Pool was under renovation. The hotel lobby smelled like sewerage walking towards the elevators. The a/c only had the unit on the floor with no vents in the ceilings or walls. A/C ran all day and all night although it was on auto. The last day both elevators were not working so we had to use the stairs which was 3 flights. This hotel needs upgrades. Will not stay again. Also floors and walls thin.

Bed was very comfortable. Room was clean. Bathroom was clean. Staff was efficient and friendly. Parking lot was well lit. This neighborhood can be rough, but I didn’t feel unsafe or worry about my vehicle here. Atmosphere was nice.

Did pay for breakfast when most hotels offer a complimentary breakfast. Food was good, not exceptional for the price. Having actual dinnerware instead of disposable was refreshing though. Paying for breakfast wouldn’t discourage me from staying here again.

Area is nice

Breakfast should’ve been free

Beds were okay. Pillows awful

Old and unkept. Most expensive place we stayed and not good.

I booked Hilton Garden Inn Shreveport for 3 nights (14th to 17th). My flight was delayed on the date of arrival (14th May) and I arrived on 15th May 2025. Hilton Garden Inn Shreveport denied me check in claiming they had cancelled the booking. But I was already charged the three days. The manager/owner who was of Arabian origin, insisted I rebook and pay for another 2 days - he already had money for 3 days. When I challenged him, he claimed Hotel.com would refund me for the remaining two days. However, he threatened to call the police on me if didnt leave and commented that police would George Floyd me - a clear death threat. This is my first direct experience of racism in the United States. The manager even threatened that he would block me from accessing any of his twelve properties and when I asked if he cared about customer service or reviews, he said he cared less. I contacted Hotel.com who advised me to rebook another hotel as they pursued the matter with Hilton Garden Inn Shreveport. I booked, via Hotel.com, and stayed at Marriot Courtyard Shreveport for the two days. Then Hotel.com came back to say that Hilton Garden Inn Shreveport could not cancel my stay and refund. But I never asked for a cancellation - Hilton Garden Inn Shreveport unilaterally cancelled my booking and denied me check in after taking my money. So Hotel.com took money from me twice - this is unethical and outright theft of client funds

Missing items from my meal. Didn't tell me. Had to request and she says they're out. Pool broken, AC not working in the gym, water fountain not working - had to buy $3 waters. Toilets in lobby not working and water all over floor.

People partying since we arrived at the hotel at 6pm and the partying/loud people went on till midnight. Staff did not do anything about it.

area was pleasant