Novotel Melbourne Glen Waverley

The room itself was clean and comfortable. The heating was perfect. The Staff were so kind and friendly, and check in and out super fast. The room service was very quick and the food was delicious. Overall for the price I was very happy, and the location was perfect for what we needed.

The TV needs options of Netflix etc, so they need updating. The bath/shower felt quite unsafe. I’m small, and I had no arm room to wash my hair, I kept hitting the metal shelf or the glass doors, it’s super narrow. There was a rubber shower mat provided, but slipping wasn’t the issue, it just felt unsafe. I would imagine someone elderly would struggle getting in and out of the setup.

Such an amazing property. Received an upgrade to a suite as well. Such a great room. Bar was really nice too

Could not fault

The area is superb as we are closer to everything. Being first time in your area it is a beautiful experience. Thank you for making it memorable.

Great location and very easy to get to. The rooms were clean, tidy, and serviced daily, which made our stay very comfortable. Overall, it was a very nice place to stay. The buffet breakfast was great, with plenty of options available each morning. The selection was generally the same each day, so there wasn’t a lot of variety or rotation, but there was enough choice to suit most people. The hotel was also very easy to access, with convenient parking and a simple drop off area right outside reception, making check in and unloading luggage hassle free. Having Foxtel in the room was a nice bonus and gave us plenty of entertainment options when relaxing after a busy day.

The key cards for the rooms were a bit frustrating. They kept deactivating, and we had ongoing issues accessing our room throughout our stay. We had to return several times to have our key card reprogrammed. Each time, we were given a different explanation, including that the housemaid may have left the wrong key, that the card had been kept too close to a phone, or that it had somehow been coded to a different room. These explanations didn’t seem to make sense, as we had successfully used the same key card to access the lift and our room many times beforehand. It became quite frustrating having to repeatedly return to reception to resolve the issue.

As always the meet and greet was warm and friendly with lots of info given. The room was warm, clean and inviting. The room service was amazing. Breakfast in the morning was brilliant with an array of food to suit everyone. Cereals, fruit, hot food and of course our favourite toaster. Juices and hot beverages.

I wouldn't say I didn't like it, but the alarm going off and having to evacuate was interesting and handled calmly and professionally by the staff. No one was grumbling, and the firies were happy to have a quick chat once the all clear was given.

Enjoy the location and facility

Quality of the mattress. The mattress is soft type which may not very good for people who got back pain.

Clean room, friendly staff and very good breakfast