LUX* Le Morne

Very nice

Absolutely amazing experience! Staff all around was on point - highly recommend staying here. Best all inclusive package I’ve had yet!

👍

One of the best hotels and locations I’ve ever visited

We spent several nights at Lux following 4 nights at a neighbouring hotel as part of our honeymoon. The service was what really let it down the most unfortunately, especially in direct comparison to the other hotel we stayed in, which was exceptional. I was surprised that this is a 5* hotel as the standard of service is more in line with a 4*. At breakfast the staff seem quite hurried and stressed and the wait for a coffee/ hot beverage can take as long as 20-25 mins. In general the staff are not as attentive as they should be and it can take up to 10-15 mins to get served when sat at the bars or on sun loungers. They seem to have quite a few inexperienced staff who are not confident in waiting tables or serving. The Wi-Fi at the hotel is very poor and intermittent, which can get quite frustrating. We were not pre warned about the insect fogging which happens every evening and consists of a very loud machine which pumps plumes of very potent white smoke and chemicals around the buildings. If you are outside enjoying the facilities when this happens you are often caught up in the smoke, which is really unpleasant. On two occasions our room wasn’t cleaned until 5pm, which was quite inconvenient when we needed to use it. There were quite a few issues with smoke/ fire alarms going off in the bars and restaurants, on one occasion the alarm went off 4 times in 10 minutes when we were having drinks. On the last day of our stay the water in our rooms stopped working.

Five star location, nice rooms and good food. Unfortunately service was incredibly bad for a five star hotel. We were without sun beds on a couple of occasions if you are late on arrival at the beach. Your wine was served when dinner is almost over and overall hectic mood from the staff.

Beyond Underwhelming. From disorganisation during check in to poor upkeep of hotel and below average quality of food Lux* Le Morne fails to deliver a luxury experience worthy of the overall setting and price point. As with all Lux* properties there is a lack of ambience and a massive training gap resulting in consistently poor service and lack of interest on behalf of staff to accommodate guests.

Absolutely one of the ultimate experiences in my life. Witn Le Mourne mountain as backdrop trough out your stay and round the corner access to hiking trail to scale Le Mourne with breathtaking views. Swim to bar with the nicest and coolest bar staff imaginable An absolute must do. All eating facilities simplify outstanding.

The staff were so pleasant, helpful land efficient. We were just there for 1.5 days but excellent service.

It’s was excellent! Going back