LUX* Le Morne

We stayed for 6 nights. Restaurant staff exceptional, reception staff helpful. The estate and beach are fantastic, the room was really lovely. My wife is coeliac and the team went out of their way after 1st day to ensure food didn't include Gluten, which was really helpful. The only downside was that with our room on the outer edge of the resort, the wifi didn't work at all. That said the management assured me this will be put right shortly and were not just really polite but gave me both a lte check out and a couples massage as compensation, which was a nice gesture. Estate and food really top quality.

Beautiful location with v friendly staff however training/communication seems to be an issue A lot of useful information was not shared during check in and we were given 3 prices for the special gambas dinner which turned out to be a set menu vs what we assumed was a bbq on the beach In the bar we waited 45 mins before being told that the Niçoise salad we ordered from the menu is no longer on the menu! They apologised and offered our meal for free which was wonderful but it was unclear how this could have happened in the first place Room is beautiful with super comfy bed but let down a little by all the exposed pipe work under the basin in the bathroom which one is forced to stare at when taking a bath Still a v nice hotel though

5 star is only price per night and scenery (beach, mountain view) everything else are poor 3 stars. This hotel is good for instagramers, influencers or the ones staying for 2 nights and want to take some good pictures. Staying for a week or so will make you crazy. Try and see... Staff - i could write a book. They make you feel like they doing you a favour serving you. Forgetting your orders, food delivery 3 hours after order, bringing drinks after you finish your dinner ..i could go on. Of course there are individuals who are doing an excellent job, but most of them look like they dont want to live on this planet. I have seen many inefficient people in my life, but some waiters are on top of my list from now on. There must be some not so smart people leading staff recruitment at lux. Rooms - designer rooms or whatever they promote it. They look nice, but once you try to sleep there is an AC that sounds like in a cheap 2 star hotel in the middle of Paris. Fixing it? Forget about it. Smell from the A/C? Come and smell it. Junior suite room - avoid it. Events - lux masterminds developed great app for influences where you can see all hotel events etc. . But.. organisation of those events is another story. Staff organising those events either is not interested at all, not showing up to an event or being late is a classic story. Food - it is decent, but after 3 days you get sick of it. The only restaurant with great staff, chefs and food is The Beach.

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Incredible stay. Exceeds expectations. Staff is incredible. We were constantly treated to amazing activities by the resort. (Beach sunset parties, movie nights on the beach, etc)

Beautiful place to stay, Fabulous hotel with friendly & efficient staff, really an excellent holiday

Great service & staff attitude. The lagoon was gravelly and frigid.

Very nice hotel, sometimes service was a bit slow or not there. Have to ask multiple times for the same thing and takes quite long. Food was not best felt very rushed especially during breakfast. Sometimes raw ie French toast and eggs not cooked long enough. However, Hotel is brilliant very calm and relaxing.

Amazing experience, staff were friendly and welcoming at all times. Hotel had a range of facilities. Would definitely visit again.

Amazing resort, we had a great time. Shame the food was not as good as the Lux Gran Gaube but generally still good. Unfortunately our bed had a big dip in it, otherwise rooms were fantastic and the vibe of the hotel is amazing, fully recommend! Boat House staff were super friendly, and the beach / sea directly outside were fantastic.