Richland Inn and Suites

Remarkably clean and great beds. Refreshing sundries with citrusy soaps and no harsh cheap chemical smells. The toilets were crammed in small bathrooms but otherwise can’t be beat for the price. Would definitely stay again!

Friendly staff. Easy check in. Clean room Great value for the price.

Nice little stop

The receptionist was very nice and our room was clean and organized upon arrival.

Parking was reasonable, and location in town is nice. Close to restaurants and stores

Hotel was advertised as having continental breakfast, and breakfast was not being served. We're relatively simple customers - we don't ask for much or expect anything crazy, but the particular front desk staff member that helped us on the two visits to the front desk made it feel like a very big deal that she was helping us. We checked in after a long drive and she made it seem like we were putting her out just to be arriving and checking in at 10:00pm. Then when I asked for one more thing the following day she made it seem like I was really putting her out, and she had to finish the task at hand before she could help me. I sought help with 2 things - checking in, and getting extra soap, and was made to feel like I was ridiculous. I never complained about any of the issues like the dirty room with broken lamp shades, fraying/ripping towels, dirty walls with hair on them. There was one very kind front desk worker but she was busy helping someone else. It seems this is a hotel that is struggling to stay afloat - understaffed and struggling to keep up with the demands. I'm sure the worker that made me feel guilty was simply overworked, but it would be nice to not feel bad for arriving at 10:00pm, and it shouldn't be such a big deal to ask for extra shampoo, when I'm tolerating dirty facilities and a failure to deliver the amenities advertised. I can sympathize with the struggles of being understaffed, however, I won't be staying here again.

Credit card machines didn’t work and the room had one electrical outlet

An excellent hotel with great staff.