Hilton Garden Inn Phoenix Airport North

This time the shuttle driver was great! Very helpful - left on time and communicated well - being helpful to insure I had a good experience. Dropped exactly where I needed to be!! That makes a big difference to me.

Check in - not as expected at all other hotels I have stayed in ( a lot!!). Usually the staff goes out of their way to greet in a friendly manner and exude a desire to be helpful and ensure you have a positive stay. I have yet to experience that kind of attitude from the woman who is on evenings. She accuses me of being rude when I want to make sure that the information about the shuttle is clear and complete (which it has not always been in the past). I chalk it up to her life experience - however, good training could improve the situation... otherwise I may choose to stay at a different hotel. The one I loved and stayed at for years has closed - they recommended this hotel --- but it is not at all the attitude of service that the other hotel offered. AND to pay $10 a night for parking ... I thought it was $6 per night ... the other hotel was always free. lI want to like this hotel - just haven't been given a reason to after two stays. Another stay coming up --- let 3 be the charm???

It was clean and comfortable

The temperature was hard to regulate in the room

Great stay for stopover . Restaurant was great. Streaming options excellent. Shuttle service. Friendly

Cleaning product smell (bleach) in rooms was overpowering. A suggestion would be to leave room doors open a bit after cleaning to evaporate fumes as there no windows to open.

Availability

Rooms need upgraded

Close to the airport

We were staff and had to make our own beds, pick up clean towels and replacement coffee from the front desk. No complementary breakfast, $17 for breakfast.