Hilton Garden Inn Phoenix Airport North

The location wasn’t bad

On the phone the front dest person was less than concerned about our getting to the hotel. It wasn’t till we arrived that we saw it was no one in the lobby to distract the front deck. It was clear that the personnel cell phone was the distraction as we waited them to put the phone down.

Everything

Nothing at all

Stay away, plenty of better option around the airport. Had to wait 50 minutes at 1 in the morning for a shuttle to the hotel that never arrived, because an incompetent front desk person didn’t confirm it. Never had this issue with any other hotels around the airports. Would not stay again

Sehr breites Frühstücksangebot zu gutem Preis. Freundliches Personal. Saubere Zimmer. Gute Betten.

Cobran S10 por dia de parqueo. Las habitaciones ya necesitan remodelación. El personal no es amable.

There was a lady front desk who treated others better then me and I’m a high level member my wife asked to use the restroom while checking in and the lady was rude , I immediately canceled my reservation and booked at another Hilton Hotel Hilton. Customer service is always A1. This is my first time in my history. I’ve always staying with Hilton for the last 37 years that I felt discomfort. I would never recommend or stay at that hotel in Phoenix, Arizona.

Excellent location relative to sky harbor. Very good shuttle service. Extended parking is very reasonable.

The staff is definitely very friendly—there is no doubt about that.

The price is exorbitant for such a dated hotel; the pillows are a disgrace—they feel like sheets of paper. The bathroom drains are slow, and I couldn't get any water pressure from the taps. They charge for Wi-Fi, and they charge for parking. But ultimately, it's my own fault for not checking more carefully, as I thought this was the *real* Hilton.