Protea Hotel by Marriott Zambezi River Lodge

Pagiel is very friendly and nicely calm. She was understanding.

Breakfast was sub-standard for a hotel. The food was mostly stale and cold. The rooms were not very inviting. More can be done to improve them.

Rooms are quiet nice and spacious and clean.

The hotel did not have most of the food and drinks on the menu, which was quite disappointing. I had a lamb chop (1 small piece) with veggies for N$310, breakfast was also not as it used to be. I did not appreciate having to drive to town just to have a steak or oxtail. No information regarding extra activities at the reception, I believe they can do better, but something needs to change drastically:

The food was really good, the room was clean.

I booked three standard rooms with double beds, and non of the rooms had double beds. Honestly as a hotel with a reputation I was very disappointed that there was nothing they could do about it. And didn’t even make the situation any better. With the amount of money that was paid I expect to get what I paid for. So frustrating. There was also hair everywhere in my bathroom. Either from staff cleaning or previous guests. Additionally,the restaurant was severely understaffed and we had to literally go searching for someone to attend to our needs.

Great location by the Zambezi river

The rooms smelled very bad, like they have not been aired out in a long time. I think the carpets and drapes need a proper cleaning or to be replaced. The faucet in the bathroom was loose and the TV did not work.

Booking through Booking.com was for 2 rooms, but the Hotel only had 1 room booked out. Luckily, they had a cancellation and could accommodate us.

The view and the rooms are exceptional. I don't believe you can get a better view of the Zambezi.

I was a little disappointed with the meals at Protea Zambezi really expected a lot more but I suppose its due to lack of produce and the getting produce so far up north. The venue was very pricey for what you get from a 3 Star Hotel