Protea Hotel by Marriott Zambezi River Lodge

The Room we were in was spacious Room 11 and the Shower was good. Breakfast and the view of the River were great.

The Bedding looked dirty (Old), and it looked like the pillowcases had not been changed from the previous clients. There was a smell probably coming from the floor carpet.

The room was nice size, and comfortbale bed

Staff seemed uninterested to be of service. Kettle in the room didn't work, was replaced but felt that the staff was doing you a huge favour to replace the item. I asked for extra coffee and didnt get any. Hairdryer out of order, only 1 glass in the room for two people . Room had a connecting door to a lounge area of the room next door, guests tried to gain access to the room. Litter in front of the room on the river front. Attention to detail lacking. Room is classified as VIP but not up to standard. On departure no-one at reception to check out, at checkbout time rang the bell three times hard before someone attended to me.

Location is amazing, the chalets were clean, nice and comfortable sheets, friendly staff.

Some facilities in the room could be user friendly, sockets, fly screen

Amazing receptionist Oliva. Friendly and welcoming. The system was down but she made sure we got the rooms we wanted. Attended to our every enquiry.

The Dinning staff especially at breakfast were not organized. It's a nice hotel just that the service is a bit slow.

Require maintenance and so rounding

Clean rooms

Food

I like the service from the staff

I didn't like the fact that my sliding door kept getting stuck

The location is right by the river and the grounds are excellent. The room has all the facilities you would expect including a television which was a bonus. The wi-fi was also good and available in the room not just in the restaurant and reception. The man on reception was very helpful and allowed us to check in early as the room was ready. This really helped us and was much appreciated.

The service in the bar and restaurant was poor. At lunchtime we ordered a toasted sandwich which took nearly half an hour to arrive and was then not what we ordered. However having waited so long we did not wish to send it back. The evening meal service was also slow even though the restaurant was not full. Most of hte staff need a reminder about looking after the customers.

Food was OK. Premises were clean. Staff were friendly and accommodating.

A lot of facilities simply didn't work. It took 4 goes to find a room with working air conditioning. Door handles were falling off. Lights missing. Shower cubicle didn't drain at an acceptable rate. Very few guests. The place felt like it was in mothballs. Poor reflection on Marriott chain of hotels. Pool was a livid green. Weeds throughout the gardens.