Harewood Lodge Darlington Luxury Apartments

Cleanliness

None

Not much, the apartment is big but it was dirty and the main bathroom smells og sewage.

The apartment was very dirty and smelly, the sheets and bedding looked like they had been slept in by previous occupants. The entrance way to the apartments looked like a tip with an old mattress, dirty linen, broken vacuum cleaner, dirty old toaster and washing machine strewn across the entrance corridor all blocking the way. Dirty stairway and blood on sofa armrest in the apartment. Each room had old mattresses covered in stains, stains on sheets and lampshade. The mattress in one room had a huge boulder size dip in it (changed to a new one after we complained) rusty drawer handles, rusty toaster, dirty oven and dirty crockery. Mouldy wooden cutting board. Not at all luxury! Made worse when we began to get bullied and harassed by occupants of neighbouring properties who were upset about us parking where we were told to park by the property management - turns out it's not a public car park but a private one which the property has no right to park at. It was a stressful and extremely unpleasant stay. The property did clean the entrance way and took away the mattress after our many complaints. Booking.com were unhelpful just kept repeating useless apologies saying they "valued our custom" after a number of ongoing complaints to they gave us £124.69 credit, totally pointless as we ended up having to leave a week early after the neighbours blocked our cars in. I do not recommend this property it is extremely dodgy!! We were unable to find alternative accommodation for our stay otherwise we would have moved out earlier.

Bedrooms full of black mould Bedsheets dirty Could not get hold of property when checked in had to stay for one night booked for a month and was deducted 2 nights fee!

Very dirty. Excessive damp

Very easy no fuss

Modern apartment but getting a little bit worn but still great and did the job

Location and communication. Showers and size

Nothing... i got exactly what i paid for

It was in a convenient location

We had to have the code changed due to there being multiple codes working on the door. This was resolved quickly though. We had trouble with some of the locals and the staff weren't really helpful.

Leak under the sink was dealt with promptly. Location was good for the places we wanted to visit. The apartment was warm.

The apartments were described as luxury - this is not the case. There was mismatched and broken crockery and a bowl in the cupboard had been used as an ashtray. The cutlery was mismatched and one of the prep knives was broken and rusty. One cupboard door was sticky. The shower tray in the en suite was cracked and very badly repaired. There was no safety mat in the bath or grab handles. Poor quality mattresses. Description said toiletries - there was one handwash in each bathroom. Wardrobe was mostly full of additional duvets and only 4 hangers.