Staybridge Suites Williamsville Buffalo by IHG

We were put in a room that smelled awful and looked like renovations had not been completed as doors were missing on cabinets. They were kind enough to bring me to other available rooms to find one that worked. The room was renovated, but was missing cabinet handles and linens for the pull out and only had 2 towels, but they brought up linens and towels right away. Staff at the front desk were very nice and helpful. Had a great dinner just a block down at Santora's, great pub good drinks and food! The shower did not get hot and the water pressure was very weak, plus tub could have been scrubbed a bit more. The bed was very comfortable and air worked great. The attendant at breakfast was not helpful and the breakfast was not the best hotel breakfast I have had. Do yourself a favor and go 2 minutes down the road for the best donuts ever at Paula's donuts. Overall for the price and location it was good, but you will have pros and cons.

As the previous reviews state, yes. This hotel is under renovation. Would I give it a poor review? Ehhh no. Staff is very friendly. Although this property needs an inspector to walk through and make sure all the little fine details are done, I'd still recommend this hotel. We stayed in a 1bdrm King Suite (203). The suite was a good size, but again things need to be finished within the room. Our kitchenet cabinets were missing doors and a lot of corners were cut trying to finish the renovation. The hotel has a large pool area open until 10pm, basketball 1/2 court, what I think might be a splash pad in the making? Nice fireplace outdoor sitting area, grills, and ample parking. The gym is VERY clean and just redone also. The laundry room is free to guests and is also very modern/updated. Elevators need a little work and are kind of hard to find, breakfast was plenty and the whole hotel smelled of breakfast by 8am. There is also a small marketplace next to the office, and a small computer room. As soon as you walk in you can smell "new" construction. I will definitely be using this hotel again. Security deposited of $75 was pending return in less than 2hrs after departing this hotel.

We were billed twice for our stay for one night and have had absolutely no satisfaction reaching anyone at Staybridge Suites to rectify this error. We paid in advance with Expedia and then the Staybridge Suites billed us again for the same night.

Renovated clean hotel

Bed, staff, wifi, location

Construction, no pool, fire alarm going off daily, price while under construction a bit steep.

The location and the overall outlook

Shower in the bathroom was not working at all. There was no water pressure and no hot water available. Traveling with kids it's very tough not to get them showered up. Nobody told us about this. And on letting the staff know at front desk was told that due to some renovation the showers are like this. I have never commented about bad experiences but this is not about bad experience this is about spending $270 plus taxes and not getting a basic need met that is part of any decent facility. I honestly will expect a reimbursement or some sort of compensation for this. Imagine that you can not shower properly and then you have to travel as well. Not a good experience at all.

The hotel did not have anyone’s reservation. We had to leave while they sorted it out. Thankfully they made it work.

The hotel is doing a fantastic job with its renovations. It is almost finished, and we feel at home even while away. Thank you!

The room is big , nice bed , clean