Candlewood Suites Richmond Airport by IHG

Convenience and refrigerator

- Size of the room was huge - bed was super comfy - location was good and close to downtown

- shower curtain soaks through and leaks everywhere - given limited towels and was told by a manager they had no extras, the maids went further for us than the manager - Hallways not the nicest of smells.

I booked my room and it was pretty easy.My actual room was clean however, the icemaker was not working properly. I reached out to the front desk and after the 4 time callling, a gentleman answered. Informed of the issue with my icemaker. He stated that he would check it out. Ended up waiting an hour& then went to the front desk(i just had surgery on my foot and was wearing a surgical boot so, to have to go to the front was a huge inconvenience. I also informed the gentleman that, the AC was not working. I had to visit the front desk 6x. Finally front desk person came with me to my room. Did not want to assist with icemaker. We put water in the thing and he advised to wait 2hrs. I waited 2 1/2. Still no ice. Went back to front desk and was told in regards to ac, they had no room place me in and I may have to lodge at a different hotel. He did tell make sure that I adjust the cord in the wall if it happens again. In regards go the ice maker, he gave me the universal key to check a room on floor below about making the ice. We went back to my suite and although the air was correct from prior hack, prior to that, i requested that he contact maintenance. He said he would but they wouldn’t be able to assist until next day. there was still no ice. Front desk rep stated that they would come back to check in an hour. Front desk rep never returned and upon checkout, the icemaker was still not working. I did speak with the manager the next day. Stated he’d reach to me. Refund

My first time staying there. Room was nice and clean. I would recommend to anyone.

Horrible!!! Would never stay here again. Not so clean! A lot of activity!! No towels!! Garbages outside I overflowing. Just a horrible stay and will never stay again!!

Great hotel great price

The hotel was in a convenient location lots of restaurants nearby close to the expressway

When I got there, the first two rooms they put me in, had not been cleaned. The third room was and the bed was comfortable, and the room was in good shape.

Convenient to everything

Saw a roach in my he bug. Need spraying

It was a great option for a night. We had been traveling for 24 hours and needed some sleep. Flight delays brought to Richmond at midnight and we were not wanting to drive an hour home in the dark.