Candlewood Suites Richmond Airport by IHG

Clean, location

Only had decaf coffee in the room. Bathroom was not connected to the bedroom.

Convenient

Lil dated

Hotel provided no towels until 1am in the morning. Had to stay up late to take a shower which defeats the purpose of a room

Everything was good about the stay. It was kind of far from food options and didn’t have dining options or breakfast with the stay. Other than that the stay was good.

No towels in our room. They had to dry towels in the dryer before I could get them. Took too long. TV did not work in the room. Room had a bad smell like cigarette smoke.

The location of the property was convenient for my travel purposes.

Upon check in the room was not clean. There was a sticky substance on the floor right outside the bathroom door. There was a dirty towel hanging behind the bathroom door. The carpet in front of the bed was wet. There were dirty dishes in the kitchen. There was trash in the trash can. And on day two, we asked for towels as our towels had not been changed out. And was told by front desk staff that they "were out of towels". They offered a bath mat to wash my face. Not acceptable! Then, when I communicated all of this to the staff at checkout. It was discounted no offer for compensation, let alone an apology.

This was a great place to stay when I was in the area for one night. The room was extremely spacious and comfortable. There is a large shopping center a quick drive down the road with a ton of food and shopping options. I was able to pick up a few toiletries I forgot from the local Target before grabbing some dinner.

Wanted to say the toilet seat bolt on one side needs to be replaced in room 201 and the shower surround also needs replacement. Otherwise the room was great and my stay very comfortable.