Seneca Niagara Resort & Casino

Front desk staff very accommodating and professional. Housekeeping very nice. Grounds and casino well maintained.

Buffett steamline often short staffed and not maintained with fresh or clean areas where food is being handled. Waitress I had for 2 days was the BEST and very friendly and great at handling guests needs and guest services associated with dining.

It's so close to the park

Hotel lacking some amenities but they make it up through their cleanliness

We came at the hotel at 2pm asked for early check in. They have no room available at the time which is totally okay and we would wait. And i came back at 4:30 their system was down and couldn’t do anything. After 5:30 they finally got their system working again but room is still under cleaning and we had to wait. I drove over 8 hours to get there with my old mom only staying for 1 night but couldn’t provide the guest with the room after check in time is not acceptable and ruin our whole trip plan

The bartenders and the wait staff at the steakhouse were excellent! Overall, the restaurants were very good, especially the food at the steakhouse! The casino was clean and we did like that the smoking was removed from the nonsmoking area.

The bed and pillows were absolutely awful. They were very uncomfortable and we did not sleep well for three nights. The room was nice but a little outdated. The food prices at the other restaurants (not the steakhouse) were very high for what you are getting.

Clean close to the falls

Nothing

Location but the amenities are not good

Coffee machine is broken and it’s bad, despite the price is over they failed to provide two water bottles as complimentary as guests arrived to room. I paid good 700$ for 2 nights I requested for a good room view but they failed to give me

Friendly staff, great food, clean and comfortable. We will be going back!