Seneca Niagara Resort & Casino

good view

nothing

Typical casino. Only stayed a short time, but others in my group were gambling.

The room was extremely spacious and clean. Loved the security for the location.

Absolutely terrible service at the Full Plate buffet. Specifically, the front staff there consisted of four people: Jada, the manager, and her manager David. Unprofessional, nasty, and not accommodating. Our 83-year-old mother wanted to visit the casino. We came from out of town, and half of us had never been there. It was Saturday, 6/13, at 4:15 p.m.; the restaurant had just opened at 4 p.m., and it was empty! They informed us of an additional $7 per person charge because we were a group of 10. We said this was a buffet, and it was outrageous to pay $70 to sit at the same table. So we said we would do two tables of five. Out of spite, the manager chose tables on opposite sides of the restaurant. It was empty, which was completely unnecessary. David threatened to call security on us when we asked why the manager seated us so far apart. We were not loud, unruly, or anything like that. It’s a buffet where you serve yourself; as a service company, you really should revisit your standards. Our waitress was a sweetheart, and we made sure to tip her well. It was not her fault that the hostess team is terrible. I will absolutely never return. There are so many other casino options in upstate New York that offer better service and standards. DON’T RECOMMEND VISITING HERE.

Big property at niagara fall with casino Nice rooms

Nothing

Location. Clean.

Got a bit loud late into night

Great location! Our room was clean and comfortable.

The only issue for us was the air conditioning in our room didn’t work to good.

Coffee in rooms