Hilton Grand Vacations Club Kings’ Land Waikoloa

I wish the music starts from 5 and ends at 7, this is because a lot of tourists go out in the morning and won’t come back until evening. We never had a chance to listen to the music. I also wish the bistro opens until 7;30. 6pm is too early. We were not able to get food unless we drive out.

They have upgraded amenities as to text for hotel service commodities reminding you such as check out time, availability to bring more towels or pillows, but they couldn’t notify me that the pool was closed due to an incident and yet I’ve walked with my two autistic children to the pool, ecstatic to swim. I need to see it shut down, so I needed to go to the next pool over which the shuttle was overbooked and stuffed therefore having to walk to the next hotel over for their pool which was a lower serviced pool stuffed to maximum capacity of people in which ended my day to come to my hotel room and notice little things missing; such as my hairbrush, liquid eyeliner, and my lighter. Spoke to the front desk which didn’t speak English as her first language and she couldn’t help with my needs and understanding what my issues were. I have all the text messages with me asking to make a report and question their ethics in cleaning a room because when I entered my room upon check in their was sand on my bedroom rug and in the shower.

Good service.

They kept talking our towels and not replacing them, the slide was down 3 days for repairs, then opened prematurely. As a result my daughter got hurt on the slide. Piece of fiberglass under her big toe. Had to go to the emergency room. The hotel never checked in, I had to call after filing an incident report to get them to respond. We spent our last 4 days in the hotel room bear of her injury.

Room was awesome and so was the service

We enjoyed the pools, activities, and the room was great!

Gorgeous place!!!

Very pretty and well cared for grounds. Only issue was the elevator was out of order and notification came over 24 hours after we arrived.

Property is gorgeous and true resort feel.

Unable to make it because of a cancelled flight. Unable to get refund! I won’t book using Hotels.com again,