Holiday Inn - Brownsville by IHG

Did not have breakfast and i had tp pay $10 for no breakfast. Other than that, it was very clean and night staff was nice.

Friendly staff

I didn't know how to use the TV...just wanted to play some music when there was a wind noise one evening.

The elevators were either unserviceble or sounded like they will stop working at any second. And the breakfast buffet was $10 ...

Staff was great at check-in. But went downhill from there. The room smelled like wet dog and boiled peanuts. I got some air freshener spray from house keeping. It didn't work. Morning breakfast was closed because the cook didn't show up. Bar is only open for 5hours. The beer taps have napkins shoved in the tap. Napkins breakdown when wet. That leave paper in the tap to mold and then be poured into someones glass. Lastly they only have one working elevator and it has missing screws from panels, needs repair.

After a vacation to South Padre Island, our flights out of Brownsville were canceled due to weather. We booked 2 rooms here. Of the first rooms they assigned us, one smelled of cigarette smoke, and the other smelled moldy. Front desk staff was friendly and apologetic, quickly assigning new rooms. There was no hot water until very late on our last night, due to an issue with the boiler, and every time we asked about it, we were only told, "They're working on it, and it should be fixed in the next hour." There was no offer of compensation other than a free breakfast, and we heard other guests complain about this, as well - including some work crews who had booked multiple rooms. Nate at the bar was great, but the other bartender was rude and condescending. We were happy to have a roof over our heads, given the circumstances, but that's about all it was.

They were good staff and helped answer our questions

Clean, great location and awesome customer service

Excellent service the lobby receptionist was extremely pleasant and attentive. It was an early check in.